Here at The Block Shop we want to make online shopping as easy and risk free as possible. If for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days of receipt (excluding made to order goods). Made to order goods include all artworks on the site and any custom made furniture.
If you decide to return your purchase, you can choose from the following options;
Refund - We are happy to offer you a refund for the value of the item, less shipping costs.
• Store Credit - If you'd prefer, a store credit will be issued for the value of the item, less shippings costs, and can be used anywhere on The Block Shop and is valid for 12 months.
• Exchange - Exchange for another Block Shop item to the same value, including shipping costs.
• Items Ineligible for Return - We cannot accept returns for made to order goods. This applies to all artworks on the site and any made to orders items eg. custom made furniture and reno supplies. This is effective once you make the order as this is when these items will go into production. Due to hygeine issues, items that have been removed from the box/packaging are ineligible for return, eg. mattresses.
• Colour not as expected? The Block Shop does its best to ensure that the images on the site accurately portray the correct colour of our products. However, some colours may appear differently, depending on the screen or settings of the screen that you are using to view the product. This is not a product fault/error and will be considered a change of mind.
• Shipping costs incurred will not be refunded and the cost of returning the goods will be paid for by you. Any items returned must be unused/unassembled and in their original packaging. We recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a store-credit until the item has been received and verified by the tracking number.
• To start the Return Process, please fill in your details above or contact email@example.com for further details.