Change of Mind
Here at The Block Shop we want to make online shopping as easy and risk free as possible. If for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days of receipt (excluding ineligible for return items below).
If you decide to return your purchase, you can choose from the following options;
Store Credit - A store credit will be issued for the value of the item, less shippings costs, and can be used anywhere on The Block Shop and is valid for 12 months.
Exchange - Exchange for another Block Shop item to the same value, including shipping costs.
Items Ineligible for Return - We cannot accept returns for made to order goods. This applies to all artworks on the site and any made to orders items eg. custom made furniture. This is effective once you make the order as this is when these items will go into production.
Colour not as expected? The Block Shop does its best to ensure that the images on the site accurately portray the correct colour of our products. However, some colours may appear differently, depending on the screen or settings of the screen that you are using to view the product. This is not a product fault/error and will be considered a change of mind.
Shipping costs incurred will not be refunded and the cost of returning the goods will be paid for by you. Any items returned must be unused/unassembled and in their original packaging. We recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a store-credit until the item has been received.
Pop-Up Shop Return? Items bought online cannot be returned to the Pop-Up Shop unless prior approval is given.
To start the Return Process, please contact firstname.lastname@example.org for return address details.
Faulty or Damaged Item?
As soon as your item arrives it is your responsibility to open your package and check for any damage in case the journey has been bumpy. Any damage needs to be reported within 7 days of receipt.
We also ask that you keep all packaging in case you need to make a return - we cannot accept a return without the original packaging.
You will be entitled to a repair or replacement for a minor problem and replacement and refund for a major problem.
For a minor problem, you are entitled to a repair or replacement.
For a major problem, you are entitled to a refund.
*Please see details below as to what determines a minor or major problem under Australian Consumer Law.
What to do?
To start this process, please notify us as soon as you can, but at a maximum of 7 days to email@example.com. Please include a description of the problem and a photo of the damage to the product as well as a photo of the packaging.
Once we receive your notification, we will contact you to work out the best way forward to resolve the issue.
Our goods come with the statutory guarantees imposed by the Australian Consumer Law. Below is some information about the rights that the statutory guarantees provide.
1. When can you obtain a refund or replacement under the statutory guarantees?
(a) We are not required to provide a refund or replacement if you change your mind.
(b) If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.
(c) The statutory guarantees include guarantees that the product:
• is of acceptable quality;
• is fit for any disclosed purpose; and
• matches its description or sample.
(d) You can choose a refund or exchange if a product has a major problem. This is when it:
• has a problem that would have stopped someone from buying the product if they had known about it;
• is unsafe;
• is significantly different from the description or a sample; or
• doesn’t do what we said it would, or what you asked for, and can’t be easily fixed.
(e) Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
(f) For a non-major fault, we can repair the product in a reasonable time instead of offering a refund or replacement.
(g) Please keep your proof of purchase – e.g. your order confirmation/receipt.
This information doesn’t limit the scope of your rights or our obligations under the Australian Consumer Law. More information about the Australian Consumer Law is available on the Australian Competition and Consumer Commission website: http://www.accc.gov.au.
If you have any questions or concerns, please feel free to contact our friendly customer service team by emailing firstname.lastname@example.org