When do we post?
We post three times a week from country Vic.
Do we ship overseas?
Sorry we do not ship overseas. However we have some trusted suppliers who will happily post internationally. We recommend contacting Green Door Decor to arrange postage outside of Australia.
Do the prints come framed?
No, the prints come packaged with love for you to frame. Store bought frames from shops like Kmart and Spotlight have proven with customers to be popular for our A3 and ‘Pretty Big’ prints. We recommend seeing your local professional framer for all other sizes and editions. Please note that canvas prints are unstretched.
How much is postage?
Postage is a $10 flat rate per order.
Why do some sizes and editions over A3 need extra time?
Due to their size, print sizes over A3 are custom printed to order and we ask that you please allow an extra 7 days for printing and dispatch; for canvas prints, please allow 3 weeks for printing and dispatch.
A note on postage
All Grotti Lotti prints are packed with care and love and are delivered to the local post office in excellent condition. Unfortunately from this point we have no control over what happens to your prints. While we have all faith in Australia Post, there are times when packages can arrive a little worse for wear. While we do apologise that you have taken the time to order a print, and it has not arrived in the state we sent it in, no refunds or replacements will be offered in the odd chance this does occur.
Here at The Block Shop we want to make online shopping as easy and risk free as possible. If for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days of receipt (excluding made to order goods). Made to order goods include all artworks and any custom made furniture.
If you decide to return your purchase, you can choose from the following options;
Refund - We are happy to offer you a refund for the value of the item, less shipping costs.
Store Credit - A store credit will be issued for the value of the item, less shippings costs, and can be used anywhere on The Block Shop and is valid for 12 months.
Exchange - Exchange for another Block Shop item to the same value, including shipping costs.
To start the Return Process, please contact info@theblockshop.com.au for return address details.
